A card is required to be placed on file prior to booking any appointment, your card will not be charged unless you violate one of these policies. Payment will be collected after appointment so please bring cash or card, zelle is also accepted.
A 15 minute grace period is given to all clients due to emergency or traffic, if you show up more than 15 minutes late to your appointment your service will be canceled and you will be charge 95% of the total service. If you are running late within the 15 minute window please text or call (201)855-6783
All cancellations & reschedules require a minimum of 48 hours. If a cancellation or reschedule occurs between 24-48 hours prior to apt, you will be charge 50% of the total scheduled service. If a cancellation is made after 24 hours, 75% of the total service will be charged.
When a client does not show up to an appointment, there is a slim to none chance I will be able to book someone else with little to no notice. If a client does not show up, it is wasted time in my schedule, time that could have been spent servicing another client. 95% of the service will be required to be paid in full prior to booking any additional appointments.
Please reschedule your appointment if you are not feeling well, exceptions to the cancellation policy may be made due to illness. This ensures the safety of other clients and myself.
It is requested but not required that clients show app to all appointments with no makeup on.
Thank you for your consideration and agreeing to adhere to my policies.
PLEASE READ
Prior to Booking Any Skin Care Service:
-it is recommended to avoid using a tanning bed or harsh sun exposure for a minimum of 72 hours
-please stop the use of all exfoliants and active ingredients, such as retinols, AHA's, BHA's or any other harsh topical products for at least five days prior to your apt (if you are unsure about an ingredient you are using please fill out the contact form)
-no waxing, tinting or laminating the brows for five days prior to facial and seven days post facial
-it is recommended to wait a minimum of two weeks after receiving any laser treatments, fillers or botox before booking a facial, for silicone filler a minimum of thirty days
-if you have eyelash extensions or a lash lift, it is recommended to book lash services at least 48 hours prior to facial, or to book the service post treatment
-please be prepared to discuss all current home care products, current medications, health conditions, diet, lifestyle and budget. These will all be taken into consideration to help you best achieve your skin care goals
-if you have any allergies please be sure to specify when filling out the intake form
-please reschedule your appointment if you have an active cold sore
-if you have a pace maker or are currently on dialysis please notify me
-please inform me if you are breast feeding or pregnant
- if you have any questions or concerns that have not been addressed on my website or booking link please email samantha@complexionsbysamantha.com
*extractions included in all facials except chemical peels, extractions may not be performed if contraindication is detected*
